We involve key users and ambassadors at an early stage so that they can spread the word. We make it clear:
• what benefits they will gain in their daily work
• which tasks will become easier or faster
• what will no longer be necessary (such as double entry)
This prevents resistance and the feeling of “yet another system.”
Role-based and practical training
We don't provide “general” training, but training tailored to each role:
• sales, service, office staff, field staff, management, etc.
• with recognizable practical cases from your organization
• in your own, customized environment – no demo environment
Employees learn immediately how the integrated solution makes their work easier. At the office, but also on the road with the mobile app.
Useful tools
We provide practical tools:
• short manuals for frequently used processes
• overview of what happens in which system
• tips & tricks for daily use
This allows employees to look things up independently and means they don't have to call for every detail.
Follow-up care in the first few weeks
The first few weeks after going live are crucial.
We schedule time for:
• answering questions
• making minor adjustments to the setup or reports
• addressing wishes that only become apparent in practice.
This gives employees confidence in the new system.
Result of step 5
After this phase:
• Employees know what to do and where to find information
• SuperOffice feels like a tool rather than a chore
• You actually benefit from the integrations we have built